Philips Authorised Service Provider
Micro 2000 is proud to add another strong global brand, Philips, to the list of companies that has benefited from our service offerings. Philips is one of the world’s leading brands in consumer lifestyle electronics and is a pioneer investor of Singapore (since 1951) over the last six decades in areas such as job creation, infrastructure development and technology incubator. Being appointed as the Authorised Service Provider by Philips, who has their regional headquarters based here in Singapore, speaks volumes about our after sales support services pedigree.
At Micro 2000, we seek to provide customizable end-to-end business services/solutions that will help to lower overall operational costs and streamline work processes for our clients that will ultimately lead to the enhancement of their customers’ overall experience. This is in line with Philips' gearing moving forward and we are glad to be able to grow in tandem with them.
With our expertise and experience in managing after-sales support centres, our team of professionals will continue to strive and deliver the best support for all Philips consumers, to sustain high satisfaction levels in all aspects of our service offerings.
Another area where our tendency to include value added services for our customers is evidently portrayed would be in our helpdesk Team. Micro 2000's in-house Support Team is currently assisting in corresponding with Philips’ customers that their repaired items are ready for collection at the Philips Service Centre. This helps to ensure that Philips users are duly notified once repairs are done and the Philips call centre personnel can focus their attention on tending to any other concerns that Philips users/consumers may have on their end.
Micro 2000 is delighted that our in depth understanding of the after sales support operation processes, our team’s strong backend knowledge and our capacity to provide turnkey customer-centric services such as timely reverse logistic and warehousing space, has helped to bring Philips Electronic Singapore closer towards realizing their goal of enriching their consumers’ experiences.