Dear customers, due to the Covid-19 safety measures, we may take longer than usual to serve you. Thank you for your understanding and patience.
Service with a Plus
Who are we
+Serv Service/Redemption/Fulfilment Centre
Managed by Micro 2000 Group, +Serv provides a series of personalised After Sales/After Market Support and Consultation Services for Singtel's users and our other managing brand partners' customers. Aimed at providing convenience and accessibility, we have established a service/fulfilment/redemption centre right in the heart of Orchard, at Orchard Central. For Singtel's users, we catered for replacement services for Set Top Box, Modem, Optical Network Terminal, Home Live Cam as well as their related peripherals. Customers will have access to our dedicated team of friendly customer care consultants for all their services needs. With our enriched experience and extensive knowledge in managing service/redemption/fulfilment centres, we are able to deliver positive customer experiences.
We have a dedicated team of engineers who are trained and certified by our respective brand’s partners, to provide proactive support and professional advice for their products. For our repair services, only original spare parts sanctioned by our partners are used.
Fast, Efficient and Reliable Service
We pride ourselves on the talented staff working for our organization, to be able to serve our customers with speed and reliability. Our friendly customer care consultants are professionally trained and strongly believe in upholding customer satisfaction. Come and experience for yourself today!
We Care, We Listen and We Answer
A unique personal experience awaits you at +Serv, where we seek to serve with care and thoughtfulness. Our customer care consultants may personally contact you for a clearer understanding of your situation to tend to any potential concerns you might have. We strive to become an excellent Authorized Service Provider for our partners and to be the customers’ preferred choice for service/fulfillment/redemption centres.
Customised Services To Meet Your Needs
At +Serv, we understand that unforeseen circumstances do happen from time to time. Hence, we have created our unique support package to provide 24 hours express service for your critical needs. Simply speak with our friendly customer care consultants and we will tailor a ‘rescue’ package just for you.
(*Charges applicable and subjected to parts availability.)
We aim to complete your repair or service with excellence! One of the most important reasons to trust us other than our professional team, is the quality of our repairs. All our parts are genuinely ordered and shipped from our brand partners.
Personalised Concierge Service
Unable to come to us due to work or school commitments? Then let us come to you! Skip the waiting and beat our queues with our personalised on-site service at your convenience. Feel free to contact us directly or drop us an email to enquire about our concierge services.
If you have any requests or simply need a more in depth discussion of the services we provide, please feel free to contact us directly at firstname.lastname@example.org.
Do I need to bring any documentation?
It would be advisable to bring along a proof of purchase for verification. However, for devices registered upon purchase, warranty coverage details should be reflected on our system.
Am I able to book an appointment?
No appointment is required for our walk-in service/redemption/fulfillment centre. For more information on our operating hours, please click here.
Do I need to backup my data prior to service?
As hardware failures are unpredictable, we strongly advise consistent backups on an external device or media before undergoing any troubleshooting or servicing. We regret to inform that +Serv will not be liable for any data loss incurred during service and is solely responsible for service and evaluation.
How to keep your tablet safe?
Let us show you a few simple steps to keep your tablet virus-free and not be susceptible to other forms of malicious attacks!
Install antivirus in your device.
Refrain from clicking ads that link to external sites.
Do not download and open any data from unknown parties.